Ordering
What payment methods do you accept?
We accept all major credit and debit cards, including Visa, MasterCard, PayPal, American Express and other secure online payment methods available at checkout.
When will I be charged for my order?
Your payment will be charged immediately after you successfully place your order.
Can I cancel or change my order?
We process orders quickly to ensure fast delivery. If you need to cancel or change your order, please contact us as soon as possible. Once the order has been processed or shipped, changes may no longer be possible.
Is my payment information secure?
Yes. All payments are processed through secure, encrypted payment gateways. We do not store or have access to your full payment details.
Is my personal information protected?
Absolutely. Your personal information is used only to process your order and provide customer support. We never sell or share your data with third parties without your consent.
Shipping & Tracking
Do you ship internationally?
Yes, we ship to most countries worldwide. Shipping availability may vary depending on your location.
When will my order ship?
Orders are typically processed within 1-3 business days. Once processed, your order will be shipped and you will receive a tracking number via email.
How much does shipping cost?
Shipping costs are calculated at checkout based on your location, shipping method, and weight of your order, but the good news is that all of your orders will be shipped with free shipping.
What shipping carriers do you use?
We work with trusted international carriers and logistics partners to ensure reliable and timely delivery.
How can I track my order?
Once your order ships, you will receive a tracking number by email. You can use this number to track your shipment online at any time.
Will I be charged customs duties or taxes?
Customs duties, taxes, or import fees may apply depending on your country’s regulations. These charges are the responsibility of the customer.
Returns & Refunds
What is your return policy?
We accept returns for eligible items within 30 days of delivery. Items must be unused, in original condition, and in original packaging.
When will I receive my refund?
To start a return, please contact our customer support with your order number and reason for return. We will guide you through the next steps.
Can I exchange an item?
Yes, exchanges are possible depending on product availability. Contact us and we’ll be happy to assist you.
What if my item arrives damaged or defective?
If your item arrives damaged or defective, please contact us within 48 hours of delivery with clear photos. We will arrange a replacement or refund.
How can I track my order?
Once your return is approved, refunds are processed within 5-10 business days and issued to your original payment method.
Products & Quality
Where are your products made?
Our products are sourced from trusted manufacturers and partners who meet our quality standards.
Are your products safe for everyday use?
Yes. All products are carefully inspected before shipping to ensure quality and safe everyday use.
Do product colors match the photos?
We do our best to display accurate colors. However, slight variations may occur due to lighting or screen settings.
How should I care for my product?
Care instructions, if applicable, are included with the product or listed on the product page.
Are your items inspected before shipping?
Yes. All items go through quality checks before being shipped to ensure they meet our standards.
About Casaure
What is Casaure?
Casaure is an online store dedicated to offering thoughtfully selected home and kitchen products with a focus on simplicity, quality, and functionality.
Where are you located?
We operate online to serve customers worldwide. Our fulfillment partners ship orders from international warehouses.
Do you have a physical store?
Currently, we are an online-only store, allowing us to offer better prices and worldwide shipping.
How can I contact customer support?
You can contact us anytime via our Contact us page or by email. We’re always happy to help.
How long does it take to receive a response?
We typically respond within 24-48 business hours.